Privacy Policy | Earlybird

EarlyBird Delivery Services / Milkman (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, or related services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you sign up or use our services:

Personal Information: Name, phone number, email address, delivery address, and profile details.
Payment Information: UPI IDs, bank details, wallet/transaction details (processed securely through third-party payment gateways).
Subscription Data: Order history, delivery schedule (morning/evening), skipped days, and credits.
Device & Technical Data: IP address, browser type, device information, app usage, and cookies (for app/website performance).

2. How We Use Your Information

We use the collected information to:

Deliver milk and grocery orders as per your subscription.
Process and confirm payments securely.
Provide account management (pause, skip, renew subscriptions).
Send updates, reminders, and notifications regarding delivery status.
Improve our services, offers, and user experience.
Resolve support queries and customer complaints.
Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your information to third parties. However, we may share limited data with:

Payment Gateways & Banks: To process secure online transactions.
Delivery Staff: To ensure your order reaches the correct address.
Legal Authorities: If required by law, regulation, or court order.

4. Data Security

We adopt industry-standard security measures (encryption, firewalls, limited access controls) to safeguard your personal and payment data.
However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

Your data is retained only as long as your account is active or as required to provide services.
On account closure, we may retain minimal information for legal, regulatory, or accounting purposes.

6. Your Rights

You have the right to:

Access and review your personal information.
Request corrections to inaccurate information.
Request deletion of your account and personal data (subject to billing/ legal requirements).
Opt-out of promotional messages at any time.

7. Cookies & Tracking

Our app/website may use cookies or similar technologies to enhance user experience, remember login details, and track usage trends.
You can manage or disable cookies in your device/browser settings.

8. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If identified, such data will be deleted immediately.

9. Updates to Policy

We may update this Privacy Policy from time to time. Changes will be posted in the app/website, and continued use of our services will signify your acceptance.

10. Contact Us

For any privacy-related queries or requests, please contact us at:
📧 earlybirdbeliveryservices@gmail.com
📞 +91-97051 61909